GoDaddy is Not a Customer Oriented Company Chapter 2. Sigh.
So GoDaddy did another zinger on me, and this one hurts. I have no idea why they changed the hosting server, but they did so without asking me first. Note: The did send an email (just one) telling me about the change. The email was titled: Hosting Account Update.
Hosting account update
Congratulations! You are now able to publish to your updated hosting account.
Please note that it can take up to 24 hours from the time the update was completed for any newly-published content to be visible on your website.
DNS NOTE: Your account has been assigned the new IP address, X.X.X.X …
And yeah, I happened to miss that one email. At no time did I receive a text page, a second email or a confirmation check that I’ve read the email. Instead, my website went down big. And although I use GoDaddy as my domain name registrar, they didn’t do much to ensure that the website stayed up and running. So, no surprise, the website goes down hard. I haven’t been using the site much, but I still rely on it to be operational. I was glancing at my analytics for the site, and was shocked to see, zero hits for the past ten days. Do some research, and figure out what happened. GoDaddy changed the server and IP address. I need to manually update CloudFlare to match. I get the site up and running again in a few minutes.
Now lets be reasonable here. No, I don’t expect GoDaddy to update CloudFlare for me. But, remember this change was NOT made at my request. The change was done without my knowledge. I still don’t understand why they made the change. And because of that, I expect GoDaddy to take some care to ensure that the customer (me) isn’t adversely affected by the change. I would have thought a contact with a request for confirmation, or a contact over dual or even triple communication methods to be more effective. If a customer doesn’t contact GoDaddy to confirm receipt of the email, then its time to pull out the phone and make a call. GoDaddy could clearly see that the old IP address wasn’t registered on their domain name servers under my account, and that no matter what I have to manually change and IP listing on a A record somewhere, somehow.
It turns out that is not the end of the story. Apparently the search engines know when a site is active or not. If a site goes dark and then reopens, your SEO is hosed. You no longer get the referrals from the search engines that you used to have. This is a painful lesson. What’s the best fix? I think its time we bid adieu GoDaddy Hosting. Thanks anyway.